Refund Policy

What you are buying. Every plan is a one-time purchase of live meeting minutes. Minutes are added to your account balance and are spent only while a session is actually running. Nothing renews and there is no recurring charge to cancel.

Unused credits. If you have not spent any minutes from a pack, you can request a full refund of that pack within 14 days of purchase. We will refund to the original payment method.

Partially used credits. Once a pack has been used, it is generally non-refundable, because the minutes have already been consumed. If something went wrong during a session, tell us what happened — we review these case by case and will credit or refund where the fault was ours.

Billing errors and platform faults. If you were charged twice, charged in error, or hit a verified problem on our side that stopped you using what you paid for, contact us within 7 days and we will put it right.

How to request a refund. Email hello.stayconfident@gmail.com from your account email with your payment reference. We aim to respond within 24 hours on business days. StayConfident is run by one person, so replies are usually within a day or two rather than instant. Approved refunds are processed through Paddle, the merchant of record for the project — you can also raise a billing question with Paddle directly.

Nothing here limits any statutory refund or cancellation right you have under the consumer law that applies where you live.

This policy works alongside our Terms of Service and Privacy Policy.